In Public Affairs News hanover's Jessica Lennard examines the recent spate of consumer-facing activities by the Big Six energy companies and how they would seem to herald a new focus on client service and social responsibility for an industry accused in the past of neglecting customers in favour of expansion and profits.
With the need for new generation ever more urgent, relations in Westminster are still tough in the wake of media and public outcry over steep price rises and ongoing environmental issues.
With an election imminent, a more populist approach from the energy companies would seem to indicate their awareness that customers are also voters, and that making peace with the public may be the only way to make progress in Westminster. / Read article